Airtel Business Launches IQ Gateway for Secure Enterprise Messaging
Bharti Airtel launched Airtel IQ Gateway, India's first telco-grade business communications platform for secure enterprise messaging. It unifies SMS, WhatsApp, RCS, and voice on a single control plane, offering fraud protection and network intelligence. This DPDP-compliant platform aims to reduce delivery failures and enhance customer trust.
The launch of a new platform like Airtel IQ Gateway has the potential to attract new enterprise clients and strengthen Airtel Business's market position, indicating a medium-term impact.
The launch of a new, innovative product that addresses critical business needs for security and efficiency is a positive development for the company.
Bharti Airtel Limited has launched Airtel IQ Gateway, India's first business communications platform that integrates telco-grade network intelligence for secure enterprise messaging. This unified platform is DPDP-compliant and combines Airtel's fraud protection solutions with network insights to enhance the safety and trustworthiness of customer conversations.
The Airtel IQ Gateway enables enterprises to manage multiple communication channels, including SMS, WhatsApp, RCS, and business voice, through a single, sovereign control plane. This aims to reduce delivery failures, spam risks, and regulatory challenges. Businesses can now optimize their customer communication channels, ensure easy identity verifications, and curb artificially inflated traffic costs.
This new offering is particularly crucial as businesses often struggle with fragmented customer communication stacks across various service providers, leading to a lack of visibility into message delivery and potential issues like international OTP pumping by bots. Airtel IQ Gateway addresses these concerns by providing a single control center that integrates SMS, WhatsApp, RCS, and voice communications, along with number verification. It leverages Airtel’s expertise in fraud prevention, including IQ Verify for fraud detection and Silent Authentication for SIM-based login, to protect enterprises from fraud losses and billing spikes.
Sharat Sinha, CEO of Airtel Business, stated, "With IQ Gateway, we are extending this proven expertise to enterprises, enabling them to build brand trust while ensuring every customer conversation is safe, authenticated, and resilient. By embedding trust at the network layer, we are enabling our enterprise customers, especially banks, government departments and logistics firms, to reduce cybercrime losses and strengthen the credibility of every customer interaction."
The platform offers flexible deployment options, can be integrated with existing workflows, and provides end-to-end control with real-time analytics and transparent delivery reporting. It also offers protection from financial loss due to fraudulent SMS pumping and includes network-grade intelligent features like Airtel IQ Verify and Silent Authentication.
Airtel IQ Gateway has been launched nationwide after successful trial deployments. The platform will be showcased at the Airtel booth during the India Mobile Congress from October 7-10, 2026.
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