Capri Loans Partners with OpenAI for Enterprise AI in Lending Operations
Capri Loans is collaborating with OpenAI to integrate enterprise-grade generative AI across its operations. This initiative aims to enhance customer service, knowledge management, and operational processes across its 1,400+ branches serving over 7.6 lakh customers. The phased rollout will focus on AI use cases like document analysis and application support.
The adoption of advanced AI technology has the potential to transform lending operations and customer experience, but the full impact will depend on the successful implementation and adoption across the company's extensive network. It is a strategic move that could yield significant benefits over time.
The collaboration with OpenAI and the adoption of generative AI are expected to significantly enhance operational efficiency, customer service, and decision-making, reflecting a forward-looking strategy for the company.
Capri Global Capital Limited, operating under the brand name ‘Capri Loans’, has announced a strategic collaboration with OpenAI to integrate enterprise-grade generative AI across its core business functions. This initiative is a key component of the company’s technology-led growth strategy.
Over the upcoming months, Capri Loans plans to deploy secure AI-powered tools and workflow enhancements aimed at improving customer service, knowledge management, and operational efficiency. These advancements will be rolled out across its extensive network of over 1,400 branches, which currently serves more than 7.6 lakh customers throughout India.
Mr. Rajesh Sharma, Managing Director of Capri Global Capital Ltd., stated that the company foresees significant potential for AI to revolutionize customer service, empower employees, and enhance decision-making. The collaboration with OpenAI is expected to facilitate the identification and implementation of practical AI use cases within the lending value chain, while upholding stringent governance, security, and human oversight standards. He further emphasized the ambition to build an AI-native lending institution, positioning Capri Loans for the future of financial services in India by leveraging AI as a strategic force multiplier for productivity, risk management, innovation, and credit access.
Nitin Bawankule, Head of Enterprise Sales, India, OpenAI, highlighted the value AI brings to financial institutions by enabling efficient information processing, improving responsiveness, and enhancing customer experiences through strong governance and human oversight.
Initially, Capri Loans will focus on evaluating advanced AI use cases for document analysis, policy retrieval, application support, and early-warning processes. These tools are designed to assist relationship managers and operational staff in synthesizing information and making faster, more informed decisions. Underwriting and credit decisions will continue to be guided by Capri Loans' proprietary credit models and risk management frameworks, with human oversight remaining central. The rollout will be phased, incorporating robust security controls, role-based access, monitoring, and compliance with data privacy regulations. Sensitive customer information will be managed according to existing security and governance standards.
Capri Loans, a diversified retail-focused NBFC with an Assets Under Management (AUM) of over ₹40,000 crores as of June 30th, 2026, offers a range of loans including Gold Loans, MSME Loans, Construction Finance, and Housing Loans. The company also engages in fee-based businesses like insurance distribution and car loan distribution.
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Capri Global Capital Limited filed this with the NSE as a statutory disclosure, categorised under strategic partnerships. It is a primary document, not a recommendation, and the desk marks it medium impact: worth reading, rarely worth acting on by itself.
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