Datamatics Selected by Prometric for Global Remote Examination Operations Support
Datamatics will support Prometric's global remote examination operations, offering 24/7 multilingual support. The partnership aims to enhance candidate experience and operational efficiency. This strategic collaboration demonstrates Datamatics' global delivery capabilities and technological expertise in the testing and assessment sector.
Securing a contract with a global leader like Prometric for remote examination operations is a positive development that could lead to revenue growth and enhanced market presence for Datamatics.
The announcement details a new significant partnership with a global leader, indicating business growth and expanded service offerings for Datamatics.
Datamatics Global Services Limited has announced that Prometric, a global leader in credentialing and skills development, has chosen Datamatics to support its worldwide remote examination operations. This partnership will involve Datamatics providing 24/7/365 multilingual support in English, Spanish, and French from its delivery centers in India, the Philippines, and Peru.
The scope of services includes supporting key stages of the remote examination process, such as candidate technical readiness, remote exam proctoring, candidate support, security monitoring, quality checks, workforce planning, and performance reporting. The engagement aims to help Prometric reduce candidate wait times and service interruptions while upholding examination security and maintaining candidate satisfaction scores above 90%.
Joel Beauchamp, Director - Remote Testing Operations at Prometric, highlighted the need for timely support and maintained security as their remote testing operations expand. Rahul Kanodia, Vice Chairman and CEO of Datamatics, stated that this engagement underscores Datamatics' capability to manage complex, high-volume operations globally, leveraging technology, automation, and AI to enhance operational efficiency and candidate experience.
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