Go Digit Insurance Settles 1 Million Claims in FY26, Improves TATs
Go Digit General Insurance settled over 1 million claims in FY 2025-26. Health insurance cashless approvals averaged under 30 minutes, and 92% of reimbursement claims were settled within 7 days. Motor repair approvals averaged 15 hours 44 minutes, with 71% done within 12 hours. The company also reported improved service TATs across various functions.
The settlement of over a million claims and substantial improvements in TATs are key performance indicators that directly reflect the company's operational efficiency and customer service quality, which are highly material to stakeholders.
The announcement highlights significant achievements in claim settlement numbers and improved turnaround times for both services and claims, indicating operational efficiency and customer satisfaction.
Go Digit General Insurance Limited (Digit Insurance) has announced that it settled over 1 million claims across all lines of business in the financial year 2025-26. This milestone was disclosed as part of the company's 14th Transparency Report, which also highlights improvements in service and claims turnaround times (TATs).
In FY 2025-26, Digit Insurance reported that 82.9% of its health insurance cashless approvals were cleared within 30 minutes, significantly faster than the one-hour prescribed requirement. Most post-policy fixes were completed instantly or under two hours, well within the 7-day benchmark. The company has also expanded its disclosures to include everyday service TATs, emphasizing an "instant" standard for post-policy operations.
Key service metrics include policy fixes resolved on average in a couple of hours (vs. 7-day mandate), 95% of customer helpdesk calls receiving first-time resolution (FTR), and an average social media response time of 4 minutes and 19 seconds. Over 4.7 lakh customers utilized WhatsApp for self-service.
Regarding claims, the fastest cashless approval took 3 minutes with an average of 21.38 minutes. Nearly 92% of reimbursement claims were settled within 7 days, with the fastest processed in 3.46 hours. The largest single claim settled was ₹30 lakh. For motor insurance, 71% of repair approvals were completed within 12 hours. The largest third-party motor settlements reached ₹2.02 crore for two-wheelers and ₹3 crore for private cars. A major travel claim of ₹18.65 lakh in Indonesia was settled in 3 days and 9 hours.
The report also detailed that out of 11.16 lakh claims processed, only 339 complaints went to the Ombudsman. Digit successfully settled 2.94 lakh health claims with a repudiation rate of 7.95%. The company's "Transparency Report" is a bi-annual exercise to share data-led insights beyond mandatory disclosures.
What to do with a filing like this
Go Digit General Insurance Limited filed this with the NSE as a statutory disclosure, categorised under other company updates. It is a primary document, not a recommendation, and the desk marks it high impact, which is the band that most often changes something.
That call is the part a filing cannot make for you. On RealCase, SEBI-registered research analysts and investment advisers read announcements like this one and turn the ones that matter into actions inside their model portfolios: a change in weight, a hold, or nothing at all. You are not left working out which of the roughly 250 filings published each day needs a response. The portfolio you follow is updated when a filing actually warrants it, with the reason written down.
See the model portfoliosA plain-language summary of a public exchange filing by Go Digit General Insurance Limited. Read the original for the full detail.