HCLTech Named Leader in IDC MarketScape for Worldwide Experience Build Services 2025
HCLTech has been recognized as a Leader in the IDC MarketScape for Worldwide Experience Build Services 2025. The report highlighted the company's strengths in personalization, data analytics, and client understanding. HCLTech aims to build impactful total experiences using AI-driven personalization.
Being named a 'Leader' by IDC MarketScape enhances HCLTech's reputation and market positioning in experience build services, potentially attracting new clients and strengthening relationships with existing ones.
The company has been recognized as a 'Leader' in a reputable industry report, which is a positive indicator of its performance and capabilities.
HCL Technologies Limited (HCLTech) has been recognized as a Leader in the IDC MarketScape for Worldwide Experience Build Services 2025 Vendor Assessment. This report, published in October 2025, evaluates vendors that help enterprises design, develop, and implement customer-facing products for superior experiences.
IDC highlighted HCLTech's strengths, including its ability to combine experience cloud suite implementation with a focus on digital marketing services. The company was commended for its strong personalization and data analytics capabilities, leading-edge implementation services, and robust organizational change management, supported by effective assets and tools. Client feedback specifically praised HCLTech's understanding of client needs, the quality of its professionals, and the value for money provided.
Pawan Vadapalli, Corporate Vice President and Global Head of Digital Business Services at HCLTech, stated that the company is committed to building impactful total experiences. He emphasized the role of HCLTech AI Foundry in delivering adaptive, human-centric experiences that evolve in real-time, strengthening brand presence and driving business value, especially as AI-driven personalization and omnichannel consistency become standard.
Douglas Hayward, Senior Research Director at IDC, noted HCLTech's position as a trusted partner in Experience Build Services, citing its agile delivery model and client-centric approach. He suggested that organizations seeking strategic partners for large-scale, complex transformations involving IT services, experience platform implementation, and AI-driven personalization can benefit from HCLTech's mature practice.
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HCL Technologies Limited filed this with the NSE as a statutory disclosure, categorised under other company updates. It is a primary document, not a recommendation, and the desk marks it medium impact: worth reading, rarely worth acting on by itself.
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See the model portfoliosA plain-language summary of a public exchange filing by HCL Technologies Limited. Read the original for the full detail.