Hexaware Launches 'Zero License' to Replace SaaS with AI Agents

Hexaware Technologies Limited has announced the launch of 'Zero License', an innovative offering designed to help enterprises replace traditional SaaS workflows with agentic AI. This new solution aims to enable organizations to reduce software license costs, minimize manual efforts, and simplify complex application stacks by utilizing AI agents as the primary execution layer. The initiative also focuses on making maintenance, upgrades, and feature additions more efficient.

Over the last decade, enterprise SaaS stacks have expanded significantly, leading to overlapping capabilities, escalating license expenses, and increased integration overhead. Hidden waste from unused licenses, shelfware, and automatic renewals continues to diminish software ROI, while vendors increasingly restrict commercial flexibility. 'Zero License' addresses these issues by shifting the focus from managing tools to achieving outcomes. It introduces an AI operating layer over existing systems, where core platforms remain systems of record, and AI agents handle intake, data capture, routing, execution, and follow-ups across various processes. This approach is intended to decrease reliance on low-value SaaS, cut integration costs, and accelerate cycle times.

Sanjay Salunkhe, President & Global Head – Digital and Software Services at Hexaware, stated, "Most organizations don’t have a tooling problem. They have an execution problem. Zero License helps enterprises move from software that organizes work to AI that actually does the work. The result is faster execution, simpler stacks, and measurable reduction in license spend within months." Siddharth Dhar, President & Global Head – AI at Hexaware, added, "With Zero License, AI isn’t another tool in the stack. It’s the execution surface. Enterprises can finally simplify their technology landscape while gaining greater control over how work actually gets done."

The 'Zero License' offering is particularly beneficial for industries with heavy workflows and regulatory requirements, including Healthcare, Insurance, Banking and Financial Services, Manufacturing, and Utilities. These sectors can leverage AI agents to automate various processes such as claims processing, prior authorizations, intake, triage, adjudication, KYC, onboarding, reconciliations, and exception handling, thereby reducing tool sprawl and operational friction.