Hexaware partners with SmartRent for AI-native transformation of customer operations
Hexaware Technologies has entered a strategic partnership with SmartRent, Inc. to transform customer operations and revenue processes using AI. The collaboration will focus on AI-native customer experience, an intelligent bill-to-cash platform, and Salesforce Revenue Cloud implementation to enhance service quality and accelerate revenue.
The partnership involves a significant technological transformation with a key industry player, indicating potential for growth and improved service delivery, which could have a medium-term impact on Hexaware's business.
The announcement details a strategic partnership aimed at enhancing customer experience and revenue processes through AI and technology transformation, which is generally positive for the company's growth and service offerings.
Hexaware Technologies Limited announced a strategic partnership with SmartRent, Inc., a leading technology provider for apartment communities and smart operations solutions. This collaboration aims to drive an AI-native transformation of key business areas within the SmartRent program through three connected workstreams.
The first workstream focuses on AI-native Customer Experience, where Hexaware will enhance SmartRent's customer support operations using advanced Voice AI agents and intelligent orchestration across voice, email, and chat channels to improve customer satisfaction and service quality.
The second workstream involves an Intelligent Bill-to-Cash Platform to drive better DSO (Days Sales Outstanding). Hexaware will deploy and manage an adaptive suite of bill-to-cash solutions, organizing data, insights, actions, and people to achieve improved revenue operations outcomes.
The third workstream is a Salesforce Revenue Cloud Advanced Implementation, which will transform SmartRent’s lead-to-order process. This implementation is expected to result in faster quote cycles, stronger pricing governance, and a unified view of the revenue pipeline, with a focus on Total Cost of Ownership and measurable business impact.
Eravi Gopan, President & Global Head – Technology, Products, and Platforms at Hexaware, stated that the partnership is building an operating model where AI, technology, processes, and the workforce are in harmony to drive business outcomes. Suresh Kumar Bennet, Executive Vice President & Global Head – Business Process Services at Hexaware, added that they are pairing domain experts with Voice AI, transformed enterprise systems, AI-ready data, and redesigned workflows to provide SmartRent with an adaptive operations platform.
Frank Martell, President & CEO of SmartRent, commented that the partnership provides the operational depth and technology foundation to deliver fast, intelligent, and dependable service at scale. Together, Hexaware and SmartRent are building a modern operating model that connects customer experience, revenue operations, and AI-driven business transformation.
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Hexaware Technologies Limited filed this with the NSE as a statutory disclosure, categorised under strategic partnerships. It is a primary document, not a recommendation, and the desk marks it medium impact: worth reading, rarely worth acting on by itself.
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