IndusInd Bank launches Next-Gen UPI Processing Platform (UPI 6.0) for enhanced customer experience
IndusInd Bank launched its Next-Gen UPI processing platform, UPI 6.0, for enhanced digital banking. The platform offers faster transactions, near-zero glitches, and rapid disaster recovery. This upgrade provides 30% faster RTO and 75% higher scalability. It serves approximately 42 million customers.
The upgrade to a next-gen UPI platform is significant for improving operational efficiency and customer satisfaction in digital payments, impacting a large customer base.
The launch of a new, advanced UPI processing platform is a positive development that enhances the bank's digital capabilities and customer experience.
IndusInd Bank announced that its digital banking channels are now live on the Next-Gen UPI processing platform, named UPI 6.0. This platform, built by Mindgate Solutions on a hyper-scalable, cloud-ready, and resilient architecture, aims to provide an uninterrupted payment experience with faster transaction speeds, near-zero technical glitches, and seamless disaster recovery within minutes.
IndusInd Bank is the first private bank to go live on this next-gen processing platform for both Issuer and Acquirer services on the cloud. This upgrade offers a 30% faster recovery time (RTO) and up to 75% higher scalability headroom with the current infrastructure. Ravi Pangal, Chief Information Officer at IndusInd Bank, stated that the platform is a step towards delivering speed, resilience, and trust, aligning with the bank's Digital 2.0 strategy to create future-ready, intelligent banking ecosystems.
The platform is designed to deliver sub-second response times, near-zero technical declines, and seamless disaster recovery, ensuring superior transaction reliability and operational continuity, even during peak volumes. As of December 31, 2025, IndusInd Bank serves around 42 million customers through 3,120 branches/banking outlets and 3,063 ATMs.
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