Medi Assist AI Platform Halves Pre-Authorisation Time to Under 5 Mins
Medi Assist Healthcare Services Limited has upgraded its AI platform, enabling over 50% of cashless pre-authorisations to be completed in under five minutes. This has led to a 60% drop in claimant calls and an NPS of 67. The MAven IDP, MAgnum, and MAven Guard platforms have been enhanced for faster authorisations, greater transparency for hospitals, and improved fraud detection.
The upgrades to the AI platform and the resulting improvements in pre-authorisation times and customer experience are beneficial to the company's operations and its stakeholders. The expansion of MAven IDP to external entities could also lead to new revenue streams.
The announcement highlights significant technological advancements that improve efficiency, speed up patient admissions, and enhance customer satisfaction, all of which are positive indicators for the company.
Medi Assist Healthcare Services Limited announced significant upgrades to its AI-powered healthcare technology platform, MAven Intelligent Document Processing (MAven IDP), MAgnum, and MAven Guard. These enhancements aim to make cashless healthcare more accessible and seamless for patients.
As a result of these upgrades, Medi Assist TPA, a wholly owned subsidiary, now completes over 50% of cashless pre-authorisations in under five minutes, leading to faster patient admissions and treatment initiation. The company reported a Net Promoter Score (NPS) of 67, reflecting improvements in speed, consistency, and member satisfaction. Furthermore, calls from claimants have decreased by over 60%, indicating a more streamlined claims process.
CEO of Medi Assist Group, Satish Gidugu, stated that the technology upgrades aim to simplify the entire cashless journey, from admission and authorisation to claims decisions and fraud detection, thereby removing friction points for patients.
Specifically, the MAven IDP platform now standardises hospitalisation documents for faster claims team decisions. The MAgnum platform provides hospitals with real-time visibility into patient qualification for Raksha Prime, claim status, and settlement details, facilitating faster cashless treatment. MAven Guard's updated release enhances fraud, waste, and abuse detection by up to 50%, ensuring genuine claims are processed quickly while protecting the ecosystem.
In a significant move, MAven IDP is now being made available to insurers and healthcare providers outside the Medi Assist Group, broadening its impact on cashless care across India.
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Medi Assist Healthcare Services Limited filed this with the NSE as a statutory disclosure, categorised under other company updates. It is a primary document, not a recommendation, and the desk marks it medium impact: worth reading, rarely worth acting on by itself.
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See the model portfoliosA plain-language summary of a public exchange filing by Medi Assist Healthcare Services Limited. Read the original for the full detail.