One Point One Solutions Secures 3-Year Customer Experience Mandate
One Point One Solutions Limited secured a three-year Customer Experience Operations mandate from Vijayanand Travels Pvt. Ltd. The engagement will provide AI-enabled, 24x7 multilingual passenger support from its Bengaluru center, aiming to enhance passenger engagement and service consistency. This marks expansion into the travel sector.
The mandate is for three years and signifies expansion into a new sector, which is a positive step. However, the financial value of the contract is not disclosed, limiting the immediate impact assessment.
The announcement details a new significant mandate win, indicating business growth and expansion into a new sector, which is a positive development for the company.
One Point One Solutions Limited has announced the securing of a significant three-year Customer Experience Operations mandate from Vijayanand Travels Pvt. Ltd. (VTPL), a prominent passenger transportation company in India.
This strategic win marks One Point One Solutions' expansion into the travel and transportation sector. The engagement will involve the delivery of AI-enabled, 24x7 multilingual passenger support, managed from the company's Bengaluru delivery center. The focus will be on enhancing passenger engagement, improving service responsiveness, and ensuring a seamless travel experience across VTPL's network.
Akshay Chhabra, Chairman & Managing Director of One Point One Solutions Limited, expressed his pleasure in being chosen by VTPL, highlighting the trust clients place in their capabilities. He noted the travel and transportation sector as a compelling opportunity for technology-enabled customer service, and the company looks forward to assisting VTPL in elevating passenger experiences.
This mandate reinforces One Point One Solutions' position as a trusted AI-powered customer experience partner and aligns with its strategy to expand into high-growth industry verticals where digital engagement and customer loyalty are crucial differentiators. The company operates nine global delivery centers and employs over 6,000 professionals, serving clients across multiple continents.
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