One Point One Solutions secures ₹60 crore, 3-year CX contract with Piramal Finance
One Point One Solutions Limited secured a new ₹60 crore, three-year customer experience (CX) operations contract with Piramal Finance Limited. The contract will strengthen its BFSI portfolio and revenue visibility.
The contract value of ₹60 crore over three years is significant but not transformative for a company of this scale. It positively impacts revenue visibility and strengthens a key sector presence.
The company has secured a new contract, which is a positive development that is expected to increase revenue visibility and strengthen its market position.
One Point One Solutions Limited has secured a new customer experience (CX) operations contract from Piramal Finance Limited. This three-year engagement is valued at ₹60 crore and will involve managing inbound and outbound customer experience operations for Piramal Finance’s financial product portfolio.
The services will be delivered from One Point One Solutions' Mumbai and Chennai delivery centers. This contract is expected to provide strong revenue visibility and further bolster the company's presence in the Banking, Financial Services, and Insurance (BFSI) sector.
The agreement underscores One Point One Solutions' capability in managing large-scale CX programs and reinforces its position as a partner for financial institutions aiming to enhance customer engagement and operational efficiency. Piramal Finance Limited is a retail-led upper layer NBFC with a pan-India presence and Assets Under Management (AUM) exceeding ₹96,000 crore.
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One Point One Solutions Limited filed this with the NSE as a statutory disclosure, categorised under new orders. It is a primary document, not a recommendation, and the desk marks it medium impact: worth reading, rarely worth acting on by itself.
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