One Point One Solutions Wins 'Best Use of AI in Customer Service' Award
One Point One Solutions Limited received the 'Best Use of AI in Customer Service' award at the India CX Strategy & Summit 2026. The award recognizes the company's innovative use of AI to enhance customer experiences and operational efficiency.
While a positive recognition, an award for 'Best Use of AI in Customer Service' does not immediately translate to significant financial or operational impact for the company in the short term.
The company received an award for its innovative use of AI in customer service, which is a positive development.
One Point One Solutions Limited has been honored with the ‘Best Use of AI in Customer Service’ award at the prestigious India CX Strategy & Summit 2026. This recognition highlights the company's dedication to leveraging Artificial Intelligence to enhance customer experiences, boost operational efficiency, and achieve tangible business results.
The award acknowledges One Point One Solutions Limited's innovative application of AI-driven solutions to revolutionize customer engagement. The company achieves this through faster response times, personalized interactions, intelligent automation, and scalable support systems. By integrating advanced AI capabilities with profound domain knowledge and human insight, the company empowers enterprises to deliver more fluid, consistent, and effective customer interactions while simultaneously driving enhanced operational value.
In the past year, One Point One Solutions Limited has significantly increased its investments in conversational AI, intelligent automation, analytics, and digital transformation. This strategic focus enables organizations to adapt to evolving customer expectations and operate more efficiently in a digital-first world. Their approach extends beyond mere automation of individual tasks, utilizing AI to improve decision-making, streamline processes, and yield positive outcomes across the entire customer experience value chain.
Akshay Chhabra, Chairman and Managing Director, stated, “This recognition validates our belief that the true value of AI lies not simply in automation, but in its ability to make customer experiences more intelligent, responsive, and outcome-driven. At One Point One Solutions Limited, we are combining AI, technology, domain expertise, and human intelligence to help enterprises reimagine how customer experience is delivered. We dedicate this achievement to our teams, whose expertise, commitment, and relentless focus on innovation continue to push the boundaries of customer experience transformation.”
The India CX Strategy & Summit convenes customer experience leaders, business executives, technology innovators, and industry experts to celebrate excellence and explore emerging trends and technologies in customer engagement. This award further solidifies One Point One Solutions Limited's standing as a key partner for businesses aiming to scale their AI-led customer experience transformations. The company remains committed to deploying AI strategically for measurable improvements in customer experience, operational efficiency, and overall business outcomes.
What to do with a filing like this
One Point One Solutions Limited filed this with the NSE as a statutory disclosure, categorised under other company updates. It is a primary document, not a recommendation, and the desk marks it low impact, the band that almost never moves a portfolio on its own.
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See the model portfoliosA plain-language summary of a public exchange filing by One Point One Solutions Limited. Read the original for the full detail.