ICICI Lombard launches initiative to help policyholders claim unclaimed insurance amounts
ICICI Lombard launched an initiative to help policyholders claim unclaimed insurance amounts via simplified processes, multiple contact options, and a dedicated website, emphasizing customer service and transparency.
This initiative will positively impact customer satisfaction and brand reputation by resolving outstanding claims and improving communication. While not directly impacting immediate financials, it fosters long-term customer loyalty and compliance.
The company is proactively launching an initiative to help policyholders claim their rightful dues, which is a positive customer-centric step that enhances trust and transparency.
ICICI Lombard General Insurance Company Limited (ICICI Lombard) has launched a comprehensive customer outreach initiative to help policyholders and beneficiaries claim their unclaimed insurance amounts. These unclaimed dues include policy proceeds, claims, premium pay-ins, and refunds, often remaining unsettled due to outdated contact details or other communication gaps. The company aims to proactively reconnect with policyholders to ensure they receive their rightful dues. * Simplified claim process: Policyholders/beneficiaries can easily check and claim pending amounts through multiple convenient channels. * Multiple contact options: Dedicated support channels have been established to assist. * Customer Outreach: The company is actively reaching out to policyholders who may have unclaimed amounts. Customers can check and claim their amounts through: * Toll-free number: 1800 2666 * Email support: customersupport@icicilombard.com * Visiting any nearest branch for personalized assistance. * Accessing the website: https://ilhc.icicilombard.com/Home/UnclaimedAmount and filling necessary details. A company spokesperson emphasized their commitment to ensuring policyholders receive every benefit entitled under their insurance policies, reflecting dedication to customer service excellence and transparent relationships. This initiative is part of ICICI Lombard's broader commitment to enhancing customer experience and ensuring complete transparency in all insurance transactions.
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ICICI Lombard General Insurance Company Limited filed this with the NSE as a statutory disclosure, categorised under general announcements. It is a primary document, not a recommendation, and the desk marks it medium impact: worth reading, rarely worth acting on by itself.
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See the model portfoliosA plain-language summary of a public exchange filing by ICICI Lombard General Insurance Company Limited. Read the original for the full detail.