Urban Company Q4 FY26: NTV up 42% to ₹1,148 Cr, Revenue up 43% to ₹426 Cr
Urban Company's Q4 FY26 consolidated NTV grew 42% to ₹1,148 crore, revenue up 43% to ₹426 crore. India Consumer Services (ex-InstaHelp) achieved 3.3% EBITDA margin. International business turned profitable. InstaHelp incurred ₹119 crore EBITDA loss. Company targets consolidated EBITDA breakeven by Q3 FY28.
The announcement details significant financial performance for the quarter and full year, including key growth metrics, profitability improvements, and strategic investments. The positive financial results and clear future targets are likely to have a material impact on investor sentiment and the company's valuation.
The company reported strong year-on-year growth in NTV and revenue, improved profitability in core businesses, and turned its international segment profitable. While InstaHelp incurred losses, it is positioned as a strategic investment for future market leadership.
Urban Company Limited announced its financial results for the fourth quarter and full financial year ended March 31, 2026. The company reported a strong performance, marking its first year as a listed entity.
Consolidated Net Transaction Value (NTV) for Q4 FY26 grew by 42% year-on-year to ₹1,148 crore, with revenue increasing by 43% to ₹426 crore. For the full year, consolidated NTV reached ₹4,290 crore, a 33% year-on-year increase. The transacting user base grew by 24% to 8.4 million, with 83% of NTV coming from retained users.
The company highlighted four key areas: 1. Core India Consumer Services (excluding InstaHelp) grew 26% in Q4 to ₹808 crore, achieving an adjusted EBITDA margin of 3.3% of NTV, a significant improvement from a loss-making position in FY24. For the full year, this segment delivered ₹131 crore of adjusted EBITDA at 4.1% of NTV. 2. International operations (UAE and Singapore) saw 84% NTV growth in Q4 to ₹211 crore, and 75% growth for the full year to ₹700 crore, turning adjusted EBITDA positive with ₹6 crore for FY26. 3. Native business grew 67% in Q4 to ₹89 crore and 122% for the full year to ₹345 crore. The adjusted EBITDA loss narrowed to ₹31 crore in FY26 from ₹39 crore in FY25. 4. InstaHelp, a new investment, delivered 2.7 million orders and ₹40 crore of NTV in Q4, with an adjusted EBITDA loss of ₹119 crore, reflecting investment in customer acquisition and onboarding.
On a consolidated basis, the adjusted EBITDA for Q4 was a loss of ₹98 crore, primarily due to InstaHelp's losses. Excluding InstaHelp, the core business generated an adjusted EBITDA of ₹22 crore in Q4 and ₹106 crore for FY26. The company ended the year with ₹2,021 crore in cash. Urban Company retains its target of consolidated adjusted EBITDA breakeven by Q3 FY28 and ₹1,000 crore by FY31.
The company also discussed its increasing use of AI in operations, including quality auditing, customer support, demand forecasting, and code generation, with over 90% of its code being shipped by GenAI. Management emphasized a focus on disciplined execution, market leadership in InstaHelp, and maintaining a strong balance sheet, while navigating competitive dynamics.
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